Holly Retail Packed Sugar Sheet

Delivery and Costs Online Shop

All information contained herein forms part of the Terms and Conditions as set out.

Costs

Orders over £35 – FREE DELIVERY

Orders £35 and under – Standard delivery charge - £6.10 *(restrictions apply)

Next day delivery - £8.50, orders must be placed before 2pm. *(restrictions apply)

Click and Collect – Is available for orders over £25 at no extra cost. Please select your collection point from the delivery drop down menu on checkout. Due to no delivery time slot been available next day delivery is currently unavailable  for click and collect.

Postage to these postcodes is £12.10

PO30 – PO41, IM, TR21 to TR25, KW15 to KW17, ZE, HS, CI, IE, BT.

*Next day delivery is not available to the following postcodes:-

KA26/KA27, IV40 to IV56, KW1 to KW14, PA20 to PA78, PH15 to PH44.

Delivery Timescales

Your order will normally be dispatched the next working day from receipt, however during busy periods this may be extended to the following day so please allow 2 -3 days for delivery.

Orders for next day delivery must be placed before 2pm for next day delivery to be guaranteed.

Please allow 3 -4 days for delivery to the following postcodes: PO30 - PO41, IM, TR21 - TR25, KW15 - KW17, ZE, HS, CI, IE, BT.

Click and Collect

All orders are shipped directly from the warehouse so please provide a mobile number on checkout and we will text you when your order arrives and is ready for collection (weekdays only and not including bank holidays). If your order arrives midweek and you wish to collect Saturday - no problem just let us know and we will put it aside. Your mobile number will not be used for marketing or any other reason other than to contact you to inform you that your order is ready for collection.

Delivering Your Order

Our couriers deliver Monday to Friday between 8am and 6pm. Please ensure that someone is in to sign for your order. If when the courier attempts to deliver the order and no one is in to sign for it a card will be left with instructions how to collect your order or arrange redelivery.

Time of delivery is deemed to be the first time the courier attempts to deliver your order.

If you pay for next day delivery (and order before 2pm) and we fail to deliver on the next day then your extra postage costs will be refunded. (Remember weekdays only!)

Company Name: Sugar ‘n’ Spice Cakes Ltd.

Registered Office: 175 Hallgate

Cottingham

HU16 4B

VAT number: 104 0803 69

These are the terms by which we supply goods to you, please read them carefully, by placing your order you agree to be bound by them.

The Delivery and Returns documents form part of these terms and Conditions.

Ordering

Placing of an order is not acceptance of an order. Your order is not accepted by us until you receive an email from us to that effect.

If at any time it becomes apparent that we cannot fulfil the order then we shall contact you.

Your order will not be processed until payment is collected in full.

If you wish to cancel the order before it has been dispatched then you may do so. You should contact us as soon as possible after placing the order. If the order has been dispatched then your rights as explained in the “Returns Policy” shall be enforce.

Pricing

All prices include VAT at the current UK rate where applicable.

Every care is taken to price goods correctly. If however before dispatch it is noticed that an error in pricing has occurred then we shall contact you to give you the option to pay the additional amount, inform you of our intention to give you a part refund or to give you the option to cancel your order and receive a full refund.

We reserve the right to change prices without notice at any time

All prices are exclusive of delivery costs.

All prices GBP

Payment

Goods become your property when payment is received in full.

All goods are paid for in full before processing your order.

All card payments processed are subject to fraud prevention measures.

No details are passed to any third party for any reason.

Delivery

Please refer to our delivery section which forms part of these Terms and Conditions.

Returns/Refunds

All returns are governed by the Consumer Contracts Regulations (As of 13 June 2014 Distance Selling Regulations no longer apply in the UK), and the Consumer Rights Act.

If you wish to return your order or any part of it because you no longer want it then you must inform us in writing (e mail is fine) within 14 days of delivery quoting your order number and reason for return. You will then be given instructions on how to return your goods. We are allowed by law to reject perishable goods and “made to order” items and therefore to safeguard our customers we reserve the right to refuse perishable goods as returns unless defective or supplied in error.

If returning goods that you no longer want they should be in the original packaging and undamaged.

We shall refund the cost of your order (or part thereof) and the basic postage delivery costs paid but not any premium delivery cost paid (ie next day delivery). The return postage cost must be met by you.

If you wish to return goods that have been supplied in error (wrong size, wrong colour etc) or are damaged in any way then you should let us know what goods and why you are returning them.

In this instance we will refund the cost of your order (or part thereof) and will refund any return postage costs.

No item is considered returned until we have received it, therefore we strongly recommend you return any items recorded delivery or at the very least get a “certificate of posting” when returning goods. You should be aware that proof of posting is not proof of delivery and it is your responsibility to trace the package if it is not delivered.

No refund will be processed until the returned goods have been received by us. You will normally be refunded within fourteen days of receiving returned goods. 

All refunds will be credited to the card used at checkout

All information set out in our Returns/Refund Policy forms part of these Terms and Conditions. If anything contained herein is contradictory then the Returns/Refunds Policy shall prevail.

Images, Colours and Dimensions

The colours and images on this website are for illustrative purposes only. Every effort has been made to represent the colours accurately but we cannot guarantee that your computer will display the colours accurately to reflect the true colour of the goods. Many of the goods on this website are handmade and may therefore differ slightly in size from the dimensions quoted.

Allergy and Ingredients

Ingredients and any food allergy information are given as a guide only. Customers are asked to check manufacturer’s labels for up to date information which may change from time to time. Sugar ‘n’ Spice Cakes cannot be held responsible for customers who disregard manufacturer’s advice and instructions.

Age Restricted Items

Any items containing alcohol, knives and some solvents require age verification. By proceeding to checkout you are declaring that you are over 18 years of age.

General

Anything contained herein does not affect your statutory rights.

These terms are governed by English law.

Your attention is drawn to the Sales of Goods act 1979 and The Consumer Contracts Regulations